TECH SUPPORT
At Hayes, we pride ourselves in providing the best technical support in the business. When you call us for tech support, you will get someone ready to assist you immediately. Below is a list of some the thing that we offer with Tech Support at Hayes Instrument
- Field Support for equipment purchased at Hayes
- Troubleshooting to help customers distinguish the source of the problem
- Equipment configuration
- Firmware upgrades and updates
- Software installation and configuration
- Software licensing
- Ask us about training
Technical Support Team
Vincent Brown
Technical Support Specialist vbrown@hayeinstrument.com
With over 30 years in technical support, training, and software development you can be certain that Vincent will be able to help. He is the voice for technical support at Hayes. He also keeps Hayes Help up to date with all the information you might need for your instruments.
Aaron Eads
Specialty Repair Technician aaron@hayesinstrument.com
Aaron specializes in Robotic and Conventional Total Stations, RC units, as well as many other instruments and accessories. He has a great background of over 4 years in the technical field. Aaron’s goal is to get your instruments back to you in a timely manner and in working order.
Jeff Mason
GPS and Data Collector Repair Technician jeff@hayesinstrument.com
Jeff brings a wealth of knowledge and experience from his 20+ years in the electronics engineering field. Your GPS will be in good hands with Jeff! Give him a call today for all of your GPS repair needs.
Todd Roberts
Specialty Repair Technician todd@hayesinstrument.com
Todd has spent twenty years being a chemist using all kinds of technical instruments in his craft. He knew he would fit right in at Hayes being a repair technician. He has been a wonderful addition to our repair department! Count on Todd for your repair needs.